This chapter contains a number of FAQs and HOWTOs.
PowerDNS is an open source program so you may get help from the PowerDNS users' community or from its authors. You may also help others (please do).
Some users may not have experience in interacting with developers or the open source community. This FAQ is to be considered MANDATORY READING before asking us for help.
You are also advised to look at the Wiki for more information.
A: Please try harder. Specifically, before people will be able to help you, they need to know a lot about your system. Things you may find irrelevant. But, as you have a problem, you are not in a good position to know what is relevant and what not.
A: Start out with stating what you think should be happening. Quite often, wrong expectations are the actual proble. Furthermore, which database backend you use, your operating system, which version of PowerDNS you use and where you got it from (RPM, .DEB, tar.gz). If you compiled it yourself, what were the ./configure parameters.
In the Open Source community, not supplying vital details is interpreted as a lack of respect for those willing to take time to answer your questions!
If at *all* possible, supply the actual name of your domain and the IP address of your server(s).
A: To a mailinglist. Do not mail the authors directly unless you previously entered a support contract with them! For subscription details, see the mailinglists page.
Questions about using PowerDNS should be sent to the pdns-users list, questions about compiler errors or feature requests to pdns-dev.
Before posting, read all FAQs and tell people you did.
We're special too, and we ask you to mail the mailinglists. If you need privacy, consider entering a support
relationship with us, in which case you can email <support@powerdns.com>
.