User preferences

Many settings of a user account in OTRS can be configured to their own needs via the user preferences. Customers, agents and the OTRS administrator have the possibility to adjust their own account preferences. The preferences page can be reached via the "Preferences" link in the customer or agent interface.

A customer can select the web interface language, the maximal count of shown tickets and the refresh period for the interface. Also it is possible to set a new password and activate/deactivate the display of closed tickets.

An agent can adjust the interface language, the theme, the default dictionary and the view for the queues. Also the refresh period for the interface, the maximal count of shown tickets per page and the screen that should be displayed after a new ticket is created can be set. It is possible to change the password and select the events when the system shall send a notification to the email address, that is registered for your account.

The queues, that you want to monitor in your "My Queues" settings, can also be selected in the user preferences. You should only select such queues that are important for you.