Chapter 10. Set-up of the pdf output

From OTRS 2.1 on, pdf files can be generated for search results, statistics and ticket history (ticket content - print). Generally, every output which could be printed, i.e. with a print option given, is generated in pdf format.

The feature is activated using the configuration parameter PDF . It is activated by default. Moreover via PDF::LogoFile the path to a graphic file to be included in all pdf files generated can be entered. PDF::PageSize is used to define the standard page size of the pdf file and PDF::MaxPages facilitates the configuration of the maximum page number of a pdf file.

The CPAN modules PDF::API2 and Compress::Zlib must be installed for the generation of pdf files. In many distributions they are available as package and can easily be installed using the respective package manager. In case this is not possible they have to be installed directly with CPAN. The chapter "Installation of Perl modules required for OTRS" describes the installation of the Perl modules.