Chapter 5. The admin area of OTRS

Table of Contents

Basics
User, groups and roles
User
Groups
Roles
Customer users and customer groups
Customer users
Customer groups
Queues
Salutations, signatures, attachments and responses
Salutations
Signatures
Attachments
Auto answers
Email addresses
Notifications
SMIME
PGP
States
The graphical configuration frontend (SysConfig)
Using mail accounts
Filtering incoming messages
Executing automated jobs with the GenericAgent
Admin email
Session management
System Log
SQL queries via the SQL box
Package manager

Basics

The admin area of OTRS is the central part in the web interface for the OTRS administrator. All important settings for the system can be done, changed and viewed via this module.

The admin area is reachable via the "Admin" link in the navbar of the agent interface. The link is only displayed, if you are logged in as OTRS administrator or if you are a member of the admin group. After a default installation you can log in as OTRS admin with the username root@localhost and the passworr root.

Warning

Please change this password as fast as possible via the user preferences page, because this password is set per default on new OTRS systems.