SMIME

Since OTRS 2.0 it is possible to decode and encode SMIME messages. Also you can sign outgoing mails. Before this feature can be used you need to activate it and change some config parameters e.g. with the graphical configuration frontend to the needs of your operating system.

The "SMIME" link in the admin area of OTRS lets you manage your SMIME certificates. You can add or remove certificates and search through the SMIME data.