OTRS has a large user community. users and developers discuss OTRS and exchange information on the trouble ticket system Via mailinglists . There is available help for questions about the installation, configuration, usage, localisation and development. Software bugs can be reported via a bug tracking system so that they reach the responsible developers directly and without getting lost. That ensures that fixes for problems are available very quick.
Via the URL http://www.otrs.org you can reach the homepage of the OTRS community.