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It comes by night and sucks the vital essence from your computers.
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Support
Please keep in mind that we are not getting paid for this. Nevertheless, our desire is to see as many people using Bacula as possible. So we are very willing to provide a reasonable level of email support.As with bug reporting, there two ways of asking for support.
The simplest way is to send an email to bacula-users at lists.sourceforge.net. The previous address was modified to prevent easy use by spammers. To use it, you must replace the at with an @ symbol. You don't need to be subscribed to the list to send an email to it. The developers (actually, the developer) constantly monitors this list and will generally provide support. Please see Information Needed below for what to include in your support request. p>I get a number of "off-list" emails sent directly to me. Please always copy the appropriate list, if you do not copy the list, I may not answer you, or I will answer by copying the list. If you really have something confidential, please clearly indicate it.
The second way is to use the support tracking tool on SourceForge at http://sourceforge.net/tracker/?group_id=50727&func=browse.
This second method is less convenient for the the developers as it requires us to login to SourceForge to respond. However, this method is preferable if you are submitting a bug or if you want your request tracked. You do not need to have a login to SourceForge to use either the mailing list or any of the reporting/tracking tools.Which ever method you use, please follow the instructions below.
Information Needed
For us to respond to a support request, we normally need the following as the minimum information:The first two of these items can be fulfilled by sending us a copy of your config.out file, which is in the main Bacula source directory after you have done your ./configure.
- Your operating system
- The version of Bacula you are using
- A clear description of the problem
In addition, we will often need a copy of your Bacula configuration files (especially bacula-dir.conf). If you think it is a configuration problem, please don't hesitate to send them preferably as an attachment.