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 Support 

You can obtain support for your database system in the following ways:

·        Online supportin the mailing list maxdb@lists.mysql.com is based on mutual support between MaxDB users and is free of charge.

Direct your queries and problems to this mailing list in an e-mail. Both the database development team and members of the Open Source community can then reply to you.

Online support does not guarantee fixed response times. However, the development team continually monitors the correspondence in the mailing list.

·        If you use the database system in an SAP application, then your support agreement with SAP provides you with access to the entire SAP AG support infrastructure.

·        If you use the database system in other applications (non-SAP applications), then you can conclude a support agreement with MySQL.

·        If you use the database in both SAP applications and non-SAP applications, then SAP AG provides you with support for the SAP applications, and MySQL AB provides you with support for the other applications.

 

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